Frequently Asked Questions.
01. The order
What age do I need to be to shop at Delta Puff?
You must be 18 years or older to access and purchase from this website.
What kind of products do you offer?
Delta Puff sells vaping-related products, including:
Vape devices and kits deltapuff.com
Reusable vapes, disposables, pods, and refill items deltapuff.com
E-liquids, nicotine salts, terpenes deltapuff.com
Accessories like vape tanks, coils, batteries, empty cartridges etc.
Do you offer free shipping?
Yes — orders over a certain amount are eligible for free shipping. For example, there is a “Free Shipping on All Orders Over $75” offer displayed on the site
02. Shipment
Can I receive discounts or special offers?
Yes — there is a 10% off offer when you sign up for their newsletter.
What are your delivery options and timeframes?
The site includes something like “Free UK Delivery on orders over £30” in some places.
You should check the “Delivery Information” page for more precise shipping times, fees, and regions served.
Are your products lab tested / are there warranties?
They mention a product warranty in the “Legal” section of the site.
For lab testing, you’ll need to see individual product descriptions (many high-end vape or extract products often include “lab tested / certified clean” wording).
03. The order
What happens if the item I want is out of stock?
You can typically “Select options” or view product status (such as “out of stock”). Often, websites allow you to sign up for restock alerts or similar. It’s best to check the product page. (I saw “Price range” fields and status with some items already having reviews etc.)
04. Returns, exchanges and complaints
What is your returns/refund policy?
Delta Puff offers a 180-day return policy.
How do I contact customer support?
You can reach them via email at info@zaams.com.vn
or by phone at (+84) 866 664 225.
Are your payments secure?
Yes — the site states “Secure payments” across all devices, meaning they take measures to ensure payment security.